Download speed test videotron
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And i was surprised with a bill sent to me by email ? I didnt have internet yet and not even connected and the rputer is still wraped in the box waiting for the guy next week and i have to pay tge bill?!!! Its hilarious, i contacted videotron and cancelled my helix subscription and i am getting back with my old mobile provider. After many calls they told me that there is no availibility fot the technicien to come before 5 or 6 days. As they sad he came twice that day and didnt found me home, also i have noted my mobile number to contact but nothing. As for Helix, the company sent the modem or router to my address and i was promised that the guy will pass by the same day to make the connection.
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For the bill, i was told i will be waived for the connection fee but they sent me a bill with connection fee. After that i am Noticing a really bad internet on my mobile. Here the customer service was really slow and not so helpfull. I switched to videotron with my 2 mobile numbers and my home internet helix, i was really impreased with the service when it comes to switch you to them, then i noticed that my mobile number is not the same i have for more than 2 days, suddenly i knew and i contavted them, they said we are sorry its a temporary number while we are switching you to us, without any notice. I'm done with them after more than 40 years.
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much cheaper!!! Today the first invoice came in and surprise: my bill is 40$ higher then the discussed price with the sale rep!!! I called Videotron to discuss and fix the issue to discover that the sale rep was full of BS when he discussed the price and nothing can be done to fix it!!! Bottom line I had to deal with a bunch of incompetent who cannot set a correct moving dates or sales rep giving you wrong and false information. So I switch to a new plan, with more channels and from the sales rep. After the move,I discovered that my original Helix plan was no more available. Connection in the new house was also hectic. 2 days too soon and I'm working from home!!! Talk to the Tech Department, there is nothing they can, bottom line I lost 2 days day of work, reason given: someone entered the wrong date in their system. 2 days before the moving day all Videotron services stopped.